Our Policies

Order Cancellation Policy

VisionQuest, LLC is dedicated to providing exemplary customer service, and keeping our customers completely satisfied. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order our process includes a liberal cancellation policy:

Refund Policy terms subject to change without notice.

 

PRODUCT RETURN/REFUND POLICY

VisionQuest, LLC’s hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind with our products. If you are not delighted with your purchase, you can return a product within 30 days, and we will happily refund the purchase price. Please note:

Shipping:

Refund (If Applicable):

Exchanges (If Applicable):

If the return is due to Defective Products, Product(s) Not-As-Described, or an Incorrect Order, please see below. Email Customer Support at info@visionquestadventurepark.com to initiate the exchange process.

Defective Products:

Product(s) Not-As-Described:

Incorrect Order:

Sale Items (If Applicable):

Gifts:

Late or Missing Refunds (If Applicable):

NOTE: VisionQuest, LLC recommends that you:

  1. Use a carrier that offers shipment tracking for all returns, and
  2. Either insure your package for safe return to VisionQuest or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to (1) Use a carrier that offers tracking and (2) Insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

If you have any issues or questions please don’t hesitate to contact VisionQuest, LLC Customer Support at info@visionquestadventurepark.com or Customer Service at 612-919-5680.

Return & Refund Policy terms subject to change without notice.

 

Membership Cancellation Policy

Membership Cancellation by VisionQuest, LLC

Membership Cancellation by Participant

Refund Policy terms subject to change without notice.

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